A WOMEN-LED BUSINESS DRIVEN BY 15 YEARS OF EXCELLENCE
Empowering success with expert Systems Integrators and Training.
Empowering success with expert Systems Integrators and Training.
About Training U., Inc.
TUI - What we do:
Through constant communication with the Systems Integrator we maintain the relationship with their client throughout the entire lifecycle of the project.
- Station Reviews: button mapping & functional automation that save time and eliminates error with mundane tasks.
- Circuit identification, device ID and asset location, Dial Plan conversions and comprehensive transformation planning.
- Cost Reduction Offerings - Network, Cell/Mobile device cost saving offers.
- Customized trainings and end user specific documentation Webex and curated videos.
- Pre-Cutover testing: Mac/Ip addresses, logging, dial plan integrity, interLATA, Paging, off-net transfer and forwarding.
- Onsite Go-Live Support teams - delighting the customer with immediate engagement responsiveness and feedback.
- Expert planning, configuration, and consultation ensuring smooth Cloud migrations.
- Site and jack surveys with updated floor plan mapping for ease of deployment.
- Set placement and equipment removal without disrupting the customer.
- Contact Center Agent and Supervisor Training.
We combine the expertise of our team with automated quality checks to ensure efficiency, minimizing engineering time and eliminating costly change orders.
TUI - Training Offerings:
Including but not limited to:
- Avaya and Cisco UC premise CCaaS and Cloud Ascension.
- End-user and IT staff training for all Microsoft, Avaya & Cisco set types and job functions resulting in smooth transitions and company-wide buy-in and excitement.
- Voicemail and Call Recording for Verint, Nice, Avaya & Cisco.
- All facets of Microsoft Teams including onboarding, training, SIP trunking Admin and cellphone twinning mapping.
- Session Border Controller – configuration and troubleshooting training.
- Avaya SIP tracing trunking, including upgrades adds moves and changes.
- Avaya, Cisco Admin, IT staff, CC Supervisor, and custom report training.
- Remote training and videos for Avaya Agent Desktop.
- ACD Tune Ups, Vectors, Call Flow Variables and Epic Feeds.
- Avaya Workplace, Microsoft Teams,OneDrive and SharePoint adoption and training.
- Design, Review Assessments and deployment planning on Avaya, Cisco and Microsoft Teams Solutions.
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Meet some of our satisfied customers!
