A WOMEN-LED BUSINESS DRIVEN BY 15 YEARS OF EXCELLENCE
Empowering success with expert Systems Integrators and Support
About Training U Inc -TUI
Managed Services and Support Offerings
- Technical UC premise and CCaaS Support on Avaya, Cisco, Zoom and Five Nines Cloud Ascension.
- End-user and IT staff training for all Microsoft, Avaya & Cisco Set Types and Job Functions EPIC and Salesforce
- Voicemail and Call Recording for Verint, Nice, Avaya & Cisco.
- All Facets of Microsoft Teams, Training, SIP trunking, Admin, and Cellular phone twinning.
- Dial Plan Conversion Support - Rollout Communications, Documentation, and on-site support
- Risk Management - Customized Button Mapping, Call Flow Optimization, and Risk Mitigation - Code Blue - Security
- Session Border Controller – SIP Trunking Configuration, Troubleshooting, and Admin Custom Reporting Training.
- Avaya SIP Tracing Trunking, Including Upgrades, Adds, Moves, and Changes.
- Avaya, Cisco Admin, IT staff, CC Supervisor, and Custom Report Development Training.
- Remote Training and Curated Videos for Avaya Agent Desktop.
- ACD Tune Ups, Vectors, Call Flow Variables, and Epic Feeds.
- Avaya Workplace, Microsoft Teams, OneDrive, and SharePoint Adoption and Training.
- Design, Review, Assessments, and Deployment Planning Avaya, Cisco, NEC, Mitel, and Microsoft Teams Solutions.
- Planning, Onboarding, and Configurations for ALL OEMs' Premise-Based, Cloud, Hybrid, and XaaS Platforms
What we do:
White Glove Service Model: Our Personalized, High-Touch Approach
We take pride in our unique White Glove Service Model, offering a personalized, high-touch approach to UC, UCaaS, and cloud migration projects. Our goal is to provide seamless experiences and ensure every detail is attended to, from start to finish.
Here’s how we do it:
- On-Site and Remote Discovery Sessions: We begin by understanding the client's specific challenges and building strong relationships through both on-site and remote discovery sessions. This allows us to gain deep insights into their needs and provide tailored solutions
- Eyes and Ears for the System Integrator: We act as an extension of your team, staying attuned to the progress and addressing any concerns that arise during implementation. Our proactive involvement ensures smooth project execution.
- Building and Maintaining Key Relationships: We prioritize the development of strong, ongoing relationships between the customer and the system integrator. This collaborative approach ensures clear communication and alignment throughout the project.
- Customized Data Collection Templates: We use tailored templates to gather crucial data that will inform the project and ensure every detail is captured accurately and effectively.
- Consistent Team of Experienced Practitioners: The same team of seasoned experts will handle your use case interviews, data collection, and training. This consistency allows for a deeper understanding of your business and needs, ensuring smooth transitions and a more personalized experience.
- Comprehensive User Engagement: By conducting one-on-one interviews with every individual involved, we not only get to know your business inside and out, but also ensure that each person's feedback is incorporated into the final solution. This thoughtful approach makes end-users feel heard and valued, leading to stronger buy-in and higher adoption rates.
- Go-Live and Post-Cutover Support: Whether on-site or remote, our team is available during Go-Live and beyond to address any questions, as well as to assist with adds, moves, and changes. We ensure that your team is fully supported as they adjust to the new system.
- Training Materials: Custom training documents are curated to meet the unique needs of your team, both during pre-launch training and Go-Live sessions. Our materials are designed to be clear, comprehensive, and easily actionable.
- Detailed Planners, Templates, and Deliverables: As part of our commitment to thorough documentation, we provide comprehensive planners and detailed spreadsheets that are instrumental in asset location, troubleshooting, and ongoing system management. These tools serve as valuable resources throughout the lifecycle of your solution.
- Ongoing Support: Our commitment to excellence doesn’t end after the initial implementation. We are always available for follow-up support, ensuring continued success and smooth operations long after the project is complete.
- Outcomes - We can help you preserve and enhance what works. Retain proven CX capabilities while seamlessly integrating AI and automation—keeping existing workflows intact and disruption-free. Create buy-in from all business units, ensuring excitement and success for customers, executives, and IT teams.
FAQ - Can you guys Come Back?
Could Your Organization Benefit from No-Cost UC and CCaaS Advisory Services? Does Your Organization Need to Find Immediate Savings to Fund the Next Critical Project, or Simply Lower Costs on Cell Phones or Teams? Message us or click below:
Is your organization aspiring to utilize automated and agentless channels in your Omni-Channel Contact Center? It's essential to ensure PCI-DSS compliance to mitigate risk and fraud potential. PCI continues to be a hot topic, contact us to schedule a demo and see how we can help you reduce fraud and improve efficiencies.
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Meet some of our satisfied customers!
